What is GrassFM’s return policy?
GrassFM accepts returns on unused products within 30 days of delivery. We do not accept used product returns under any circumstances.
All returns MUST have a valid RMA number.
We take pride in maintaining accurate representation of our products through photo, video, and other multi-media.
Returns due to personal preference will incur a 15% restocking fee.
Returns in exchange for GrassFM store credit will never incur a restocking fee.
Shipping charges and rush processing fees are non refundable.
In order to return an item, you will have the option of using a GrassFM provided, prepaid shipping label (the cost of the postage will be subtracted from your refund) or shipping the item back using your own label.
*Cymatics LLC reserves the right to refuse service/goods.