What is GrassFM’s return policy?

 

GrassFM accepts returns on unused products within 30 days of delivery. We do not accept used product returns under any circumstances.

All returns MUST have a valid RMA number.

We take pride in maintaining accurate representation of our products through photo, video, and other multi-media.

Returns due to personal preference will incur a 15% restocking fee.

Returns in exchange for GrassFM store credit will never incur a restocking fee.

Shipping charges and rush processing fees are non refundable.

In order to return an item, you will have the option of using a GrassFM provided, prepaid shipping label (the cost of the postage will be subtracted from your refund) or shipping the item back using your own label.

*Cymatics LLC reserves the right to refuse service/goods.